Terms and Conditions (15/03/12)

These Terms and Conditions apply to all transactions on this site. Please read them carefully.

Every item sold by West Midlands Electrical carries a full Manufacturers Guarantee, starting from the day of purchase. West Midlands Electrical recommend that customers register for this guarantee by either sending off the guarantee card supplied with the product, or by telephoning the manufacturer and registering over the phone, alternatively by e-mail if specified.

All of our products sold are A Grade - Brand New and fully boxed (unless otherwise stated).
An item is not reserved or allocated to a customer until the item is paid for in full and the order has been confirmed by a member of the salesteam (either by phone or email).

It is important to note that the product dimensions do not include any protruding features such as, controls and handles etc. Product dimensions represent the casing of the appliance only.
Whilst we try to be as accurate as possible, all sizes, weights and measurements quoted on this website are approximate.

Images of the products shown on this website are for illustrative purposes only. We have made every effort to display all product colours accurately. Please be aware that colours may differ between manufacturers.

We will aim to make contact with you within 24 hours of recieving your order via phone or email to make confirmation of your order, however if after 5pm or sunday, we will contact you next allocated working day.

If for any reason beyond our reasonable control, we are unable to supply a particular item, we will notify you as soon as possible. Payment will not be taken and no charge will be placed on your behalf, untill agreed upon between us and yourself.

As we pride ourselves on Customer satisfaction we will aim to get that appliance as soon as possible and if an agreed date can be set, we will aim to deliver you the item as soon as possible.

There will be no contract of any kind between you and us until payment for your goods is authorised by your bank or credit card issuer.

Delivery will be made to the address specified by you. Please note that our standard delivery of products is within mainland UK, as we are based in the heart of the west midlands, we aim to offer a free local same day delivery service on any items in stock.

we will do our best to secure delivery within 3-7 working days,The cost for standard delivery is £29.99 reflected in the Shopping Cart regardless of the number of items delivered on a particular date. surcharges may apply to places with access restriction. If you are not at home for a pre-arranged delivery then we reserve the right to charge you the cost of that delivery again to re-deliver your order. If you wish to change the delivery date once it is agreed then please give us no less than 3 working days notice prior to delivery.

Smaller goods (less than 50kg) will normally be sent out through a courier, therefore a smaller charge can be provided, pending on location.. please phone 0121 505 6108.. if it is a smaller product you are interested in and price for delivery can be discussed.

On delivery you will be required to sign a Proof of Delivery which shall be conclusive evidence that you have received your order.

If unfortunatly any obvious external cosmetic damage has occured, we do apologise. in many cases we cannot identify as items are delivered brand new to our customers. If there is any obvious cosmetic external damage to the goods at the time of delivery then you can agree to note these on the delivery paperwork or fairly can refuse the delivery. If you agree to keep the item a damage allowance may be put forward or we can just swap it for you as soon as possible.

Deliveries to Commercial properties can Void your warranty.

The charges for connections will be agreed upon on contact following the order, we aim to provide a service to connect many appliances, however for washing machines we employ a group of drivers not plumbers, the drivers are qualified to connect your new appliance to exisitng pipework however you must ensure your old appliance is disconnected and ready to take away.  

Washing machines - £25
Gas cookers - £60
Electric cookers - £40
Fridge Freezers - £9.99
Tumble dryers - £9.99

Disposal of old appliance under WEEE regulations - £10

However we will aim to take your old appliance away free of charge, but this service is generally only available to the midlands area.

We can discuss an arrangement when confirming an order, and In most cases it shouldnt be a problem. However note in some cases connections can be paid for on delivery, again something we will will confirm on confirmation of order.

Price Match Promise is something we aim to offer, in order to provide a better value quality for all goods sold. however terms do apply, we will only seek to price match if,
-Competitor has goods in stock and ready for delivery/collection.
-The competitng offer price is NOT on goods which are in "Sale prices" or "Clearance."
- and if price match does not exceed 15% below out stated price.

We may change these Terms and Conditions at any time. Any changes will take effect on the date they are posted on to the site (see date above). You will be asked to read and accept the Terms and Conditions each time you place an order to ensure that you are familiar with the most current ones.

The prices payable for the items that you order are clearly set out on the web site. All prices are expressed inclusive of any VAT payable. The price of the items does not include the delivery charge. the charges will be reflected in your Shopping Cart when you choose to purchase an item.  Prices can change and we will always bring you the latest prices as quickly as possible

Our intention is to give you all of the information and the best possible personal service you need so if you ever need to call us or have any problems, feel free to contact us personally on
Tel -  0121 505 6108
Fax - 0121 505 5869
E-mail - sales@westmidlandselectricalsuperstore.com
E-mail - westmidelectrical@yahoo.co.uk
Out of hours - 07802 834 519